Views: 727 Author: Site Editor Publish Time: 2026-07-25 Origin: Site
When we're in the clutch wholesale business, we often run into a dilemma: a customer asks for a sample. Should we send it for free or charge for it? Send it for free, and you worry they might disappear after receiving it. Charge for it, and you worry they might think you're being petty and decide not to order at all. So how should you handle this?
Many customers send out blanket inquiries. We need to learn to filter them. Use the available information to check the customer's background, basic company details, clear product requirements, vehicle models, and OE numbers. If they can't even provide this basic information, they can probably be filtered out.
Free sample – customer pays shipping.
If the customer has a local freight forwarder in China – customer pays the sample cost.
If the customer provides a courier account for shipping – use it and charge for the sample.
If the customer is genuinely a large buyer – consider waiving both the sample and shipping fees.
If you can't verify their background – charge for both the sample and shipping.
There is also a way to offer them completely free, but with a condition:
The customer pays the sample and shipping costs upfront. Once they place a formal order, these costs are fully deducted from the total invoice – effectively making the sample free. This approach filters out less serious buyers while encouraging genuine customers to place an order.
Accurate OE number verification – We double-check OE numbers, specifications, and product images to ensure the sample matches the customer's needs exactly.
Professional packaging – Our samples are packed to prevent moisture and damage, ensuring they arrive in perfect condition.
Factory-direct quality with full traceability – All BEWO products are ISO/TS 16949 certified. Wholesalers receive samples that are identical in quality to subsequent bulk orders.
Broad brand coverage – BEWO clutches cover major European brands including Mercedes-Benz, Volvo, Scania, Renault, and MAN, as well as domestic models like Shaanxi Automobile mid-term series. Whether you need clutch kits, clutch discs, clutch pressure plates, or release bearings, we can provide samples based on your requirements.
A sample is not a free giveaway – it's a tool for filtering potential partners using reasonable rules. Customers who pay for samples take them seriously, and serious customers are worth building long-term relationships with.
Need a sample? Contact the BEWO sales team with your vehicle model or OE number, and we'll help confirm the specifications and arrange shipment. The sample fee is fully deductible from your formal order.
